Welcome to Review Nest (“we,” “our,” or “us”). We respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and protect information when you use our website, messaging tools, and reputation management platform.
1. Information We Collect
We collect information necessary to provide and improve our services.
a. Personal Information
Name
Email address
Phone number
Business name
Billing and payment details (if you purchase our services)
Login credentials for your Review Nest account
b. Business Information
Customer contact details uploaded by you for review requests or communication campaigns
Business reviews, ratings, and customer feedback
Business listings or social media links connected to the platform
c. Technical Information
IP address, browser type, and device information
Account activity logs, including campaign performance and delivery reports
2. How We Use Your Information
We use your information to:
Provide and manage reputation management and messaging services
Send automated review requests, reminders, and notifications
Display dashboards, analytics, and reports
Process payments and manage subscriptions
Improve platform functionality and customer support
Comply with applicable legal and regulatory requirements
We do not sell, rent, or trade your personal or business data to third parties.
3. Data Ownership
You retain full ownership of all customer data you upload to Review Nest.
Review Nest acts solely as a data processor, using your data only to operate your campaigns and services.
We will never contact your customers directly or use their information outside your account’s configured settings.
4. Data Protection and Security
We implement industry-standard security measures, including:
Secure servers and infrastructure
Data encryption at rest and in transit (SSL/TLS)
Access controls and authentication safeguards
While no system is 100% secure, we continuously monitor and improve our security practices to protect your data.
5. Data Retention
We retain information only as long as necessary to provide our services or comply with legal obligations. You may request account closure or data deletion at any time by contacting [email protected].
6. Cookies and Tracking Technologies
Our website may use cookies or similar technologies to:
Improve user experience
Analyze website performance
Remember preferences and settings
You can manage or disable cookies through your browser settings.
7. Third-Party Tools and Integrations
We may integrate with trusted third-party providers for services such as:
Email, SMS, and phone communication
Payment processing
Analytics and performance tracking
These providers handle data in accordance with their own privacy policies and security standards.
8. Your Rights
You have the right to:
Access the personal data we hold about you
Request corrections or deletion of your information
We may update this Privacy Policy from time to time to reflect changes in practices or legal requirements. Any updates will be posted on this page with a revised “Last Updated” date. Continued use of our services indicates acceptance of the updated policy.
10. Contact Us
If you have questions or concerns about this Privacy Policy, please contact:
