Welcome to Review Nest (“we,” “our,” or “us”). By accessing or using our website, software, messaging tools, and reputation management services (collectively, the “Services”), you agree to be bound by these Terms and Conditions (“Terms”). If you do not agree, please do not use our Services.
1. Eligibility and Account Responsibility
You must be at least 18 years old to use Review Nest.
You are responsible for maintaining the confidentiality of your login credentials.
You agree to provide accurate and complete account information and to keep it updated.
You are fully responsible for all activity that occurs under your account.
2. Services Provided
Review Nest provides tools for:
Reputation management
Review request automation
Messaging and communication campaigns (SMS, email, etc.)
Analytics, dashboards, and reporting
We reserve the right to modify, suspend, or discontinue any part of the Services at any time with or without notice.
3. Data Ownership and Use
You retain full ownership of all data, customer information, and content you upload.
Review Nest acts solely as a data processor, using your data only to provide the Services.
We will not sell, share, or use your customer data outside your account’s intended use.
You represent and warrant that you have the legal right and consent to upload and use any customer data within the platform.
4. Acceptable Use Policy
You agree not to use Review Nest for:
Spam, unsolicited, or illegal communications
Fake, misleading, or incentivized reviews that violate platform policies (e.g., Google)
Harassment, abuse, or deceptive practices
Violating any applicable laws, regulations, or third-party terms
We reserve the right to suspend or terminate accounts that violate this policy.
5. Compliance With Messaging Laws
You are solely responsible for ensuring compliance with all applicable laws, including but not limited to:
TCPA
CAN-SPAM
GDPR / CCPA (if applicable)
Carrier and platform messaging rules
Review Nest is not responsible for fines, penalties, or damages resulting from misuse of messaging features.
6. Payments, Billing, and Refunds
Fees are billed according to your selected subscription plan.
All payments are non-refundable unless otherwise stated in writing.
Failure to complete payment may result in suspension or termination of Services.
We may change pricing with reasonable notice.
7. Free Trials and Promotions
Free trials or promotional offers are provided at our discretion.
Abuse of trials (multiple accounts, false information) may result in immediate termination.
No guarantees of specific results are made during free or paid periods.
8. No Guarantee of Results
While Review Nest provides tools designed to improve online reputation and customer engagement:
We do not guarantee review quantity, ratings, rankings, or revenue results.
Outcomes depend on factors outside our control, including customer behavior and third-party platforms.
9. Third-Party Services
Review Nest may integrate with third-party providers (e.g., SMS carriers, email services, payment processors). We are not responsible for outages, errors, or policy changes from third-party services.
10. Account Suspension and Termination
We may suspend or terminate your account if:
You violate these Terms
You misuse the platform
Required payments are not made
Upon termination, access to your account and data may be removed in accordance with our data retention policy.
11. Limitation of Liability
To the maximum extent permitted by law:
Review Nest shall not be liable for indirect, incidental, or consequential damages.
Our total liability shall not exceed the amount paid by you in the previous 30 days.
12. Indemnification
You agree to indemnify and hold harmless Review Nest from any claims, damages, or liabilities arising from:
Your use of the Services
Your violation of laws or regulations
Your uploaded content or customer data
13. Governing Law
These Terms shall be governed and interpreted in accordance with applicable laws, without regard to conflict of law principles.
14. Changes to Terms
We may update these Terms at any time. Continued use of the Services after changes are posted constitutes acceptance of the revised Terms.
